EveryBooks / Industries / Real estate / Receivables and collections management
Real estate
Receivables and collections management
Tenant balances, disputes, promises to pay and follow-up on one record, with statements and chase correspondence prepared for your team to send.
Who this is for. Property controller, receivables manager, or the asset manager who has to explain a balance to an owner.
The problem today
Tenant balances live in the property system, and everything that happens to them lives somewhere else. A dispute is in an email thread, a promise to pay is in someone's notes, a partial payment has an explanation nobody wrote down.
So the aging report is accurate and useless. It tells you a balance is ninety days old without telling you that the tenant disputed it on day ten, agreed a plan on day forty, and has paid two instalments since. The person who knows that is the only person who can work the account.
What we deliver
Tenant statements prepared on schedule
In your format, with the charge detail tenants will actually reconcile against, ready for your team to release.
Disputes recorded against the balance
What was disputed, when, on what grounds and where it stands, attached to the charge rather than kept in a thread.
Promises to pay tracked to the date
Agreed plans recorded with their instalments, so a broken promise is flagged the day it breaks instead of at the next aging review.
Follow-up prepared in sequence
The next chase drafted at the right interval with the history attached, so the tenant is not asked a question they already answered.
Aging that carries the context
The report shows why each balance is where it is, which makes it a working document rather than a monthly artefact.
A view owners can be given
Status by property and by tenant, in a form you can share with an owner without rebuilding it.
What agents do, and what your team approves
What the agents do
Agents read the property system, prepare the statements, track the plans and the disputes, draft each follow-up at the right interval and flag broken promises.
What they never do
Every statement and every piece of tenant correspondence is reviewed and sent by your team. No tenant hears from an agent, and no balance is written off or adjusted without a named person approving it.
Systems we work with
- MRI
- Excel
- QuickBooks
From past work
What we have built
We built the receivables and collections record for a property operator, pulling balances from the property system and holding the disputes, plans and follow-up history that previously lived in individual inboxes.
Questions we get
Does it work with our property system?
We have done this most often around MRI, and the approach is the same wherever the system exposes lease and charge data. The property system stays the ledger, which is deliberate: we are not asking you to migrate to fix a reporting problem.
Who contacts the tenants?
Your people, from prepared correspondence. A tenant relationship is not something we would hand to an agent, and a chase letter that arrives without a human having read it is how a dispute becomes a problem.
Can owners see status?
Yes, in a view you control and release. What an owner sees and when is your decision.
What about tenants who always pay late?
They become visible as a pattern rather than as a monthly irritation, which is the input an asset manager needs at renewal.
Related
- Property accounting automationRoutine property accounting moved off spreadsheets.
- Order to cash automationFaster billing, collections and receivables reporting.
- Client accounting automationClient bookkeeping and reconciliations run with far less manual work.
- All Real estate workTenant balances sit in the property system and the follow-ups sit in inboxes.
- How we workRead the books, design for agents, ship them, train your operators, then run and improve.